As we went into production last week, the Ontario government had just announced its decision to reverse its plan to close all private REC business in Ontario. While stores remain closed to customers, retailers are allowed to continue offering click-and-collect orders (as curbside pickup), and are even being allowed to offer delivery services for 14 days (subject to potential extension), provided drivers have CannSell certification.
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- REC Retailers are understandably pleased with the change of direction, though retooling for delivery and curbside pickup takes a lot of work.
- People in other provinces that offer private REC retail but no delivery are wondering why they can’t have what Ontarians do.
The Ontario Cannabis Store’s online portal is processing between 8,000 and 13,000 orders per day, four to seven times more than normal, with 30% of the customers first-time buyers.
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- Users report shipping from the OCS online store is backlogged and no longer showing tracking information. Some say the OCS’s free three-day direct delivery option is moving far faster than Canada Post (which controversially forces consumers to pick REC and MED packages up in post offices); others recommend private click-and-collect.
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